FAQs
In what currency are the prices I see on the site?
All prices are in euros.
I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order is SHIPPED. If you do not have a tracking number after 7 business days, please email us at sb.pro2005@gmail.com.
I am not satisfied with my order, can I return it? What to do in case of trouble ?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must return it at your own expense, once we receive the product we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been sent, please use our easy returns system for a full refund.
I entered an incorrect address, what should I do now?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified whether the address given is incorrect, please notify us by email at sb.pro2005@gmail.com. If the address given is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. Average shipping time is 15-25 business days.
I have a question that hasn't been answered, can you help me?
Absolutely ! We are here to help you beautify your home! Please email us at sb.pro2005@gmail.com and we will be happy to help you in any way we can.
We receive a large number of emails. If you want to get a quick response, please attach your order number and address the problem clearly, thank you.
All prices are in euros.
I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order is SHIPPED. If you do not have a tracking number after 7 business days, please email us at sb.pro2005@gmail.com.
I am not satisfied with my order, can I return it? What to do in case of trouble ?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must return it at your own expense, once we receive the product we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been sent, please use our easy returns system for a full refund.
I entered an incorrect address, what should I do now?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified whether the address given is incorrect, please notify us by email at sb.pro2005@gmail.com. If the address given is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. Average shipping time is 15-25 business days.
I have a question that hasn't been answered, can you help me?
Absolutely ! We are here to help you beautify your home! Please email us at sb.pro2005@gmail.com and we will be happy to help you in any way we can.
We receive a large number of emails. If you want to get a quick response, please attach your order number and address the problem clearly, thank you.